Shipping policy

Shipping Policy 

Thank you for choosing Serene  ! We’re excited to bring you our premium product . Please find our updated shipping policy below:

Processing Time
Orders are processed within 2 days . You’ll receive a confirmation email with tracking information once your order has shipped.

Shipping Time
Your order will be delivered within 7-14 days after the order has dispatched. Please note that delivery times may vary depending on your location and external factors such as weather conditions, holidays, or carrier delays.

Damaged or Lost Packages
If your package is lost or damaged during transit, please contact us within 14 days of receiving your order at support@helloserenecom.com, and we’ll assist you promptly.

Customer Service
If you have any questions about your order or our shipping policy, don’t hesitate to reach out to us at support@helloserenecom.com. We’re here to help you rest comfortably!